The Role

We`re looking for a new Quality Assurance Lead to join our Technology team based in Loudwater, Buckinghamshire. The QA Lead is responsible for defining, implementing, and continuously improving the quality assurance and testing strategy across Dreams' technology estate.
The role will lead a team of testers and quality engineers, ensuring all technology solutions are delivered to the highest quality standards through effective testing, automation, governance, and continuous improvement.

The QA Lead will be accountable for quality assurance across:

Microsoft Dynamics 365 Finance & Operations (F&O)
Dynamics 365 Store Commerce / Retail
Ecommerce and Digital platforms
Integration services and APIs
Data and reporting solutions
Business applications and enterprise systems

The role will also own the strategic relationship with Dreams' testing partner, Cell Software, ensuring external testing services align to business priorities, quality standards, delivery timelines, and value expectations.

Ideally in a retail environment, having a background in working effectively with all parts of the organisation to deliver solutions with outstanding quality.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day

Managing regression testing for Microsoft's One Version updates.
Coordination of business validation activities.
Define and maintain Dreams' enterprise testing strategy and quality framework.
Establish testing standards, methodologies, governance processes, and best practices.
Drive a quality-first culture across Engineering and Product teams.
Develop and monitor KPIs to measure quality performance and effectiveness.
Provide regular reporting on testing progress, quality risks, defect trends, and release readiness.
Act as the senior escalation point for testing and quality-related issues.
Lead, coach, mentor and develop a team of QA professionals.
Build capability across manual, automation, performance and specialist testing disciplines.
Own test planning activities across projects, programmes, change initiatives and BAU enhancements.
Define and deliver Dreams' test automation strategy.
Identify opportunities to reduce manual testing effort through automation.
Establish automated regression testing capabilities aligned to CI/CD pipelines.
Drive adoption of modern test engineering practices and tools.
Evaluate emerging technologies including AI-assisted testing capabilities.
Manage the relationship with Cell Software and other testing suppliers.
Own enterprise defect management processes.
Monitor defect trends and root causes.
Drive corrective and preventative actions.
Ensure defects are appropriately prioritised and resolved.
Report quality metrics to engineering leadership and key stakeholders.
Support release planning and deployment governance.
Ensure appropriate testing evidence is available for production releases.

The Person

This is the type of person we`re dreaming of:

Essential

5-10+ years' experience in software testing, quality assurance or quality engineering, including leadership responsibilities.
Proven experience leading and developing testing teams.
Experience defining and implementing testing strategies and quality frameworks.
Strong understanding of software development lifecycles and Agile delivery methodologies.
Experience managing third-party testing suppliers and partners.
Excellent stakeholder management, communication and leadership skills.

Technical Experience

Strong experience testing Microsoft Dynamics 365 Finance & Operations (F&O).
Experience of Dynamics 365 Store Commerce, Retail/POS systems or similar retail technologies.
Experience testing ecommerce, web and digital platforms.
Strong knowledge of test automation tools, frameworks and best practices.
Experience with Azure DevOps or similar test management platforms.
Understanding of API, integration and data testing approaches.

Desirable

Experience within retail, ecommerce or omnichannel businesses.
ISTQB certification or equivalent.
Experience with performance, security and non-functional testing.
Knowledge of AI-assisted testing tools and modern quality engineering practices.

Key Success Measures

Improved software quality and reduction in production defects.
Increased automated test coverage and efficiency.
Successful delivery of D365 and digital releases.
Strong stakeholder confidence in release readiness and quality.
Effective management of Cell Software and external testing services.
Continuous improvement of Dreams' testing capability, processes and tooling.

This list is not exhaustive, and you will be expected to fulfil additional responsibilities as per business requirements.

In your dream role, you`ll also receive:

Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an out of hours GP service.
Electric Car Scheme - Our salary sacrifice eclectic car scheme is a budget friendly way to cruise around in style and most importantly, lower those emissions!
New to 2024 - enhanced maternity & paternity pay
On-site gym, Step into our newly refreshed, free on-site gym, where you`ll find everything you need to stay fit and energized. From cardio machines and versatile free weights to dynamic cable machines, resistance bands, and even boxing bags, we`ve got it all!
Hybrid working: Whether you`re an early bird or night owl, we trust you to work your hours responsibly to suit you!

About Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join and that`s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.

So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.

We can’t promise breakfast in bed

But, we can promise these:

Wellbeing that works

It’s not something we sweep under the bed – it’s central to how we look after each other. It’s not something we sweep under the bed – it’s central to how we look after each other.

Perks you can pick

Life looks different for everyone, so we give you options.

Room to grow

Your career should feel like a journey, not a dead end.

Extra goodies

Every department has its own little Dream extras.

Perks you can pick

Life looks different for everyone, so we give you options.

Buy extra holiday when you need more time off, opt into private healthcare or make use of our savings and loans schemes.

Are you a sun seeker who wants an extra week to drink pina coladas somewhere tropical, maybe you’d like a few extra days to spend time with your little ones or perhaps you’ve just got a bit of DIY or a home project you can’t seem to find the time to finish off… Well, good news, we have an amazing scheme where you can buy up to five extra days holiday per year.

Take advantage of fantastic discounts on everyday products and services offered to you just for being a Dreams colleague. From discounted gym memberships, days out, supermarket vouchers to cinema trips, there’s great discounts to benefit everyone. There are also loads of great resources to help support your health & wellbeing.

Perks you can pick

Life looks different for everyone, so we give you options.

Buy extra holiday when you need more time off, opt into private healthcare or make use of our savings and loans schemes.

Are you a sun seeker who wants an extra week to drink pina coladas somewhere tropical, maybe you’d like a few extra days to spend time with your little ones or perhaps you’ve just got a bit of DIY or a home project you can’t seem to find the time to finish off… Well, good news, we have an amazing scheme where you can buy up to five extra days holiday per year.

Take advantage of fantastic discounts on everyday products and services offered to you just for being a Dreams colleague. From discounted gym memberships, days out, supermarket vouchers to cinema trips, there’s great discounts to benefit everyone. There are also loads of great resources to help support your health & wellbeing.

Room to grow

Your career should feel like a journey, not a dead end.

That’s why we invest in training and development that helps you stretch your skills and reach your next goal – whatever that looks like. You’ll have access to workshops, mentoring, leadership programmes and apprenticeships that lead to recognised qualifications. Because at Dreams, growing your career should feel as natural as getting a good night’s sleep.

Extra goodies

Every department has its own little Dream extras.

In Retail, you’ll find competitive salaries, uncapped commission and peak incentives that make going above and beyond worth it. In Distribution, there are performance-related bonuses and recognition awards for those who go the extra mile. In Bedquarters, you’ll enjoy hybrid working, annual bonuses and colleague discounts. And in our Bed Factory, you’ll get hands-on support and full training to help you master your craft. Wherever you work, you’ll find benefits that fit your role, reward your effort and help you feel right at home.

Where you’ll be working

Here is where you’ll be based, whether that’s Bedquarters, or our Bed Factory or one of our stores.

Loudwater

High Wycombe

HP10 9YU

Don’t just take our word for it

“Everyone helps each other — whether it’s lifting heavy frames or sharing tips on how to guide customers through our SleepMatch process. I’ve learned so much about product knowledge, customer care, and teamwork. It feels like being part of something bigger.”

Kacey PhelpsStore Team Leader

“Working in store at Dreams has been such a positive experience. I love helping someone choose the perfect mattress or bed — there’s something really rewarding about knowing you’ve helped someone sleep better. The team’s supportive, and there’s a real focus on learning and growing.”

Sophie McDonaldSleep Expert

“Everyone helps each other — whether it’s lifting heavy frames or sharing tips on how to guide customers through our SleepMatch process. I’ve learned so much about product knowledge, customer care, and teamwork. It feels like being part of something bigger.”

Kacey PhelpsStore Team Leader

“Working in store at Dreams has been such a positive experience. I love helping someone choose the perfect mattress or bed — there’s something really rewarding about knowing you’ve helped someone sleep better. The team’s supportive, and there’s a real focus on learning and growing.”

Sophie McDonaldSleep Expert